Our approach to quality is based on the philosophy of Jikotei Kanketsu, meaning “to ensure that no defects occur at the lines and that defects are never passed on to the next process”. We aim for “zero defect” in all production processes. This concept can be seen in the Toyota Production System, in which every member of the workforce takes ownership for the quality of his job.

This means anyone who identifies a problem in a part or process can raise an alert, potentially even stopping a production line so that a prompt solution can be found and applied. That results in consistent quality through every stage of every process.

“When I sign a panel, I take personal responsibility. I would never sign a panel I would not think is perfect.” Kevin Cooke, Quality Press Shop, Toyota Motor Manufacturing (UK) Limited.

“The job I do is quality oriented. Each car is somebody’s car. You want to do the best job you can. It is personal pride.” Justin Taylor, Press Shop, Toyota Motor Manufacturing (UK) Limited.