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  3. How are our employees at the heart of our approach to quality

Voices of our employees

Plant Employee Story

The people who work in our manufacturing plants around the world take great personal pride in what they do. Their commitment to doing the best job at every step is fundamental to ensuring we deliver the highest quality vehicles to our customers.

The story told here by a member of UK production team demonstrates how caring about quality creates a strong team and shows respect for our customers.

As he explains: “Caring about quality is an essential attitude.”

“We want to make sure the customer has the best vehicle we can build.”

Bob Chapman, Manager Operations & John Cartwright, Quality Assurance, Toyota Motor Manufacturing (UK) Limited.